@article{9ffaf95ce8f94433abc35e571926d7cd,
title = "A conceptual framework for the implementation of quality management systems",
keywords = "business process improvement, framework, implementation, QMS, quality management systems, total quality management",
author = "Garza-Reyes, \{Jose Arturo\} and Luis Rocha-Lona and Vikas Kumar",
note = "Publisher Copyright: {\textcopyright} 2014 Taylor \& Francis.",
year = "2015",
month = dec,
day = "2",
doi = "10.1080/14783363.2014.929254",
language = "English",
volume = "26",
pages = "1298--1310",
journal = "Total Quality Management and Business Excellence",
issn = "1478-3363",
publisher = "Taylor and Francis Group",
number = "11-12",
}