A study of the relationship between emotional intelligence and performance in UK call centres

Malcolm Higgs*

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    78 Citations (SciVal)
    Original languageEnglish
    Pages (from-to)442-454
    Number of pages13
    JournalJournal of Managerial Psychology
    Volume19
    Issue number4
    DOIs
    Publication statusPublished (VoR) - 2004

    Keywords

    • Call centres
    • Individual psychology
    • Performance measures
    • United Kingdom

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