A study of the relationship between emotional intelligence and performance in UK call centres

Malcolm Higgs

doi:10.1108/02683940410537972

A study of the relationship between emotional intelligence and performance in UK call centres

Malcolm Higgs^*

^*Corresponding author for this work

University of Reading

Research output: Contribution to journal › Article › peer-review

83 Citations (SciVal)

Original language	English
Pages (from-to)	442-454
Number of pages	13
Journal	Journal of Managerial Psychology
Volume	19
Issue number	4
DOIs	https://doi.org/10.1108/02683940410537972
Publication status	Published (VoR) - 2004

Keywords

Call centres
Individual psychology
Performance measures
United Kingdom

Access to Document

10.1108/02683940410537972

Cite this

@article{256c6ea947ae4e0095d447ebbc6ae249,

title = "A study of the relationship between emotional intelligence and performance in UK call centres",

keywords = "Call centres, Individual psychology, Performance measures, United Kingdom",

author = "Malcolm Higgs",

year = "2004",

doi = "10.1108/02683940410537972",

language = "English",

volume = "19",

pages = "442--454",

journal = "Journal of Managerial Psychology",

issn = "0268-3946",

publisher = "Emerald Insight",

number = "4",

}

TY - JOUR

T1 - A study of the relationship between emotional intelligence and performance in UK call centres

AU - Higgs, Malcolm

PY - 2004

Y1 - 2004

KW - Call centres

KW - Individual psychology

KW - Performance measures

KW - United Kingdom

UR - https://www.scopus.com/pages/publications/23744496288

UR - https://www.scopus.com/pages/publications/23744496288#tab=citedBy

U2 - 10.1108/02683940410537972

DO - 10.1108/02683940410537972

M3 - Article

AN - SCOPUS:23744496288

SN - 0268-3946

VL - 19

SP - 442

EP - 454

JO - Journal of Managerial Psychology

JF - Journal of Managerial Psychology

IS - 4

ER -

A study of the relationship between emotional intelligence and performance in UK call centres

Keywords

Access to Document

Other files and links

Fingerprint

Cite this