A Systematic Literature Review on Identifying Readiness for Digital Adoption: An empathy-led approach to measuring readiness for digital adoption through individual’s psychological variables

Mersha Aftab, Mey Yee Goh, Iryna Yevseyeva, Isabelle Uner, Isaiah Nassiumah

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    Abstract

    The paper aims to review the use of empathy beyond sensemaking and focus on empathy as an essential principle for measuring people's readiness for digital adoption. Led by the discipline of design management, this research project seeks to inquire how empathy-led methods can be embedded in the research design to identify and measure people's readiness in the pre-adoption stage of digitalisation.

    The paper demonstrates the application of empathy in identifying the psychological variables that affect readiness for digital adoption in the pre-adoption stage. The findings are from a systematic literature review that identified the psychological, emotional, and intrinsic variables in individuals that influence people's readiness to adopt a digital tool. These variables are grouped and selected to articulate the perception of the usefulness of technology and the feeling users attach to that technology in the pre-adoption stage of digital technologies. The result is creating an empathy-led approach to how these variables influence people’s perception of digital technologies and what readiness means for individuals.
    Original languageEnglish
    Title of host publicationdmi: Academic Design Management Conference
    Subtitle of host publicationDesign & Innovation at a Crossroad
    PublisherDesign management Institute
    Pages1122 - 1130
    Number of pages1315
    ISBN (Electronic)2640-4702
    Publication statusPublished (VoR) - 1 Aug 2024
    EventAcademic Design Management Conference - Netherlands, Delft, Netherlands
    Duration: 6 Aug 20247 Aug 2024
    https://www.conftool.net/dmi2024/index.php?page=browseSessions&form_session=54&presentations=show

    Conference

    ConferenceAcademic Design Management Conference
    Abbreviated titleADMC
    Country/TerritoryNetherlands
    CityDelft
    Period6/08/247/08/24
    Internet address

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