Abstract
The paper aims to review the use of empathy beyond sensemaking and focus on empathy as an essential principle for measuring people's readiness for digital adoption. Led by the discipline of design management, this research project seeks to inquire how empathy-led methods can be embedded in the research design to identify and measure people's readiness in the pre-adoption stage of digitalisation.
The paper demonstrates the application of empathy in identifying the psychological variables that affect readiness for digital adoption in the pre-adoption stage. The findings are from a systematic literature review that identified the psychological, emotional, and intrinsic variables in individuals that influence people's readiness to adopt a digital tool. These variables are grouped and selected to articulate the perception of the usefulness of technology and the feeling users attach to that technology in the pre-adoption stage of digital technologies. The result is creating an empathy-led approach to how these variables influence people’s perception of digital technologies and what readiness means for individuals.
The paper demonstrates the application of empathy in identifying the psychological variables that affect readiness for digital adoption in the pre-adoption stage. The findings are from a systematic literature review that identified the psychological, emotional, and intrinsic variables in individuals that influence people's readiness to adopt a digital tool. These variables are grouped and selected to articulate the perception of the usefulness of technology and the feeling users attach to that technology in the pre-adoption stage of digital technologies. The result is creating an empathy-led approach to how these variables influence people’s perception of digital technologies and what readiness means for individuals.
Original language | English |
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Title of host publication | dmi: Academic Design Management Conference |
Subtitle of host publication | Design & Innovation at a Crossroad |
Publisher | Design management Institute |
Pages | 1122 - 1130 |
Number of pages | 1315 |
ISBN (Electronic) | 2640-4702 |
Publication status | Published (VoR) - 1 Aug 2024 |
Event | Academic Design Management Conference - Netherlands, Delft, Netherlands Duration: 6 Aug 2024 → 7 Aug 2024 https://www.conftool.net/dmi2024/index.php?page=browseSessions&form_session=54&presentations=show |
Conference
Conference | Academic Design Management Conference |
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Abbreviated title | ADMC |
Country/Territory | Netherlands |
City | Delft |
Period | 6/08/24 → 7/08/24 |
Internet address |