An Improved Sentiment Classification Approach for Measuring User Satisfaction toward Governmental Services? Mobile Apps Using Machine Learning Methods with Feature Engineering and SMOTE Technique

Mohammed Hadwan, Mohammed Al-Sarem, Faisal Saeed, Mohammed Al-Hagery

    Research output: Contribution to journalArticlepeer-review

    17 Citations (SciVal)
    Original languageEnglish
    JournalApplied Sciences (Switzerland)
    Volume12
    Issue number11
    Publication statusPublished (VoR) - 30 May 2022

    Keywords

    • sentiment analysis; machine learning; classification; ensemble learning; feature selection

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