| Original language | English |
|---|---|
| Pages (from-to) | 62-75 |
| Number of pages | 14 |
| Journal | TQM Magazine |
| Volume | 19 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published (VoR) - 2007 |
Keywords
- Managers
- Quantitative methods
- Service industries
- Total quality management
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