Customer satisfaction and service delivery in the maintenance department of UK local authorities: Results of a case study

S. E. O'Reilly*, D. G. Proverbs

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

    2 Citations (Scopus)
    Original languageEnglish
    Title of host publicationCOBRA 2008 - Construction and Building Research Conference of the Royal Institution of Chartered Surveyors
    Publication statusPublished (VoR) - 2008
    EventConstruction and Building Research Conference of the Royal Institution of Chartered Surveyors, COBRA 2008 - Dublin, Ireland
    Duration: 4 Sept 20085 Sept 2008

    Publication series

    NameCOBRA 2008 - Construction and Building Research Conference of the Royal Institution of Chartered Surveyors

    Conference

    ConferenceConstruction and Building Research Conference of the Royal Institution of Chartered Surveyors, COBRA 2008
    Country/TerritoryIreland
    CityDublin
    Period4/09/085/09/08

    Keywords

    • Case study
    • Housing
    • Maintenance management
    • Satisfaction

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