@inproceedings{f7dfb3912fea4b838f2718b9ee78647a,
title = "Customer satisfaction and service delivery in the maintenance department of UK local authorities: Results of a case study",
keywords = "Case study, Housing, Maintenance management, Satisfaction",
author = "O'Reilly, {S. E.} and Proverbs, {D. G.}",
year = "2008",
language = "English",
isbn = "9781842194348",
series = "COBRA 2008 - Construction and Building Research Conference of the Royal Institution of Chartered Surveyors",
booktitle = "COBRA 2008 - Construction and Building Research Conference of the Royal Institution of Chartered Surveyors",
note = "Construction and Building Research Conference of the Royal Institution of Chartered Surveyors, COBRA 2008 ; Conference date: 04-09-2008 Through 05-09-2008",
}