Dependability a key element for achieving competitive advantage: A study of information service firms

Vikas Kumar*, Archana Kumari, Jose Arturo Garza-Reyes, Ming Lim

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Citations (Scopus)
Original languageEnglish
Title of host publicationAdvances in Production Management Systems
Subtitle of host publicationSustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings
EditorsVittal Prabhu, Marco Taisch, Dimitris Kiritsis
PublisherSpringer New York LLC
Pages493-500
Number of pages8
ISBN (Electronic)9783642412653
DOIs
Publication statusPublished (VoR) - 2013
EventIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013 - State College, United States
Duration: 9 Sept 201312 Sept 2013

Publication series

NameIFIP Advances in Information and Communication Technology
Volume414
ISSN (Print)1868-4238
ISSN (Electronic)1868-422X

Conference

ConferenceIFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013
Country/TerritoryUnited States
CityState College
Period9/09/1312/09/13

Keywords

  • Competitive advantage
  • Customer loyalty
  • Customer satisfaction
  • Dependability
  • Path analysis
  • Quality

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