@inproceedings{065cfaaa0b31483abf9f25693fe1dfad,
title = "Dependability a key element for achieving competitive advantage: A study of information service firms",
keywords = "Competitive advantage, Customer loyalty, Customer satisfaction, Dependability, Path analysis, Quality",
author = "Vikas Kumar and Archana Kumari and Garza-Reyes, {Jose Arturo} and Ming Lim",
note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2013.; IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013 ; Conference date: 09-09-2013 Through 12-09-2013",
year = "2013",
doi = "10.1007/978-3-642-41266-0_59",
language = "English",
series = "IFIP Advances in Information and Communication Technology",
publisher = "Springer New York LLC",
pages = "493--500",
editor = "Vittal Prabhu and Marco Taisch and Dimitris Kiritsis",
booktitle = "Advances in Production Management Systems",
}