Dependability a key element for achieving competitive advantage: A study of information service firms

Vikas Kumar; Archana Kumari; Jose Arturo Garza-Reyes; Ming Lim

doi:10.1007/978-3-642-41266-0_59

Dependability a key element for achieving competitive advantage: A study of information service firms

Vikas Kumar^*, Archana Kumari, Jose Arturo Garza-Reyes, Ming Lim

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

3 Citations (Scopus)

Original language	English
Title of host publication	Advances in Production Management Systems
Subtitle of host publication	Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings
Editors	Vittal Prabhu, Marco Taisch, Dimitris Kiritsis
Publisher	Springer New York LLC
Pages	493-500
Number of pages	8
ISBN (Electronic)	9783642412653
DOIs	https://doi.org/10.1007/978-3-642-41266-0_59
Publication status	Published (VoR) - 2013
Event	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013 - State College, United States Duration: 9 Sept 2013 → 12 Sept 2013

Publication series

Name	IFIP Advances in Information and Communication Technology
Volume	414
ISSN (Print)	1868-4238
ISSN (Electronic)	1868-422X

Conference

Conference	IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013
Country/Territory	United States
City	State College
Period	9/09/13 → 12/09/13

Keywords

Competitive advantage
Customer loyalty
Customer satisfaction
Dependability
Path analysis
Quality

Access to Document

10.1007/978-3-642-41266-0_59

Cite this

Kumar, V., Kumari, A., Garza-Reyes, J. A., & Lim, M. (2013). Dependability a key element for achieving competitive advantage: A study of information service firms. In V. Prabhu, M. Taisch, & D. Kiritsis (Eds.), Advances in Production Management Systems: Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings (pp. 493-500). (IFIP Advances in Information and Communication Technology; Vol. 414). Springer New York LLC. https://doi.org/10.1007/978-3-642-41266-0_59

Kumar, Vikas ; Kumari, Archana ; Garza-Reyes, Jose Arturo et al. / Dependability a key element for achieving competitive advantage : A study of information service firms. Advances in Production Management Systems: Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings. editor / Vittal Prabhu ; Marco Taisch ; Dimitris Kiritsis. Springer New York LLC, 2013. pp. 493-500 (IFIP Advances in Information and Communication Technology).

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title = "Dependability a key element for achieving competitive advantage: A study of information service firms",

keywords = "Competitive advantage, Customer loyalty, Customer satisfaction, Dependability, Path analysis, Quality",

author = "Vikas Kumar and Archana Kumari and Garza-Reyes, \{Jose Arturo\} and Ming Lim",

note = "Publisher Copyright: {\textcopyright} IFIP International Federation for Information Processing 2013.; IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013 ; Conference date: 09-09-2013 Through 12-09-2013",

year = "2013",

doi = "10.1007/978-3-642-41266-0\_59",

language = "English",

series = "IFIP Advances in Information and Communication Technology",

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Kumar, V, Kumari, A, Garza-Reyes, JA & Lim, M 2013, Dependability a key element for achieving competitive advantage: A study of information service firms. in V Prabhu, M Taisch & D Kiritsis (eds), Advances in Production Management Systems: Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings. IFIP Advances in Information and Communication Technology, vol. 414, Springer New York LLC, pp. 493-500, IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013, State College, United States, 9/09/13. https://doi.org/10.1007/978-3-642-41266-0_59

Dependability a key element for achieving competitive advantage: A study of information service firms. / Kumar, Vikas; Kumari, Archana; Garza-Reyes, Jose Arturo et al.
Advances in Production Management Systems: Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings. ed. / Vittal Prabhu; Marco Taisch; Dimitris Kiritsis. Springer New York LLC, 2013. p. 493-500 (IFIP Advances in Information and Communication Technology; Vol. 414).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T2 - IFIP WG 5.7 International Conference on Advances in Production Management Systems, APMS 2013

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AU - Kumari, Archana

AU - Garza-Reyes, Jose Arturo

AU - Lim, Ming

N1 - Publisher Copyright: © IFIP International Federation for Information Processing 2013.

PY - 2013

Y1 - 2013

KW - Competitive advantage

KW - Customer loyalty

KW - Customer satisfaction

KW - Dependability

KW - Path analysis

KW - Quality

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PB - Springer New York LLC

Y2 - 9 September 2013 through 12 September 2013

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Kumar V, Kumari A, Garza-Reyes JA, Lim M. Dependability a key element for achieving competitive advantage: A study of information service firms. In Prabhu V, Taisch M, Kiritsis D, editors, Advances in Production Management Systems: Sustainable Production and Service Supply Chains - IFIP WG 5.7 International Conference, APMS 2013, Proceedings. Springer New York LLC. 2013. p. 493-500. (IFIP Advances in Information and Communication Technology). doi: 10.1007/978-3-642-41266-0_59

Dependability a key element for achieving competitive advantage: A study of information service firms

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