Emerging trends and insights on student experience

David Kane, James Williams*

*Corresponding author for this work

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review

    1 Citation (SciVal)


    The growth of higher education, the emergence of technology, and different kinds of institutions and modes of education delivery have changed the dynamics of the student experience. This chapter will examine new trends and provide new insights on student experience. It will outline predictors of student experience including aspects such as teaching quality; teaching methods, curriculum design, student facilities and services; student support, and the use of education technology in course delivery. Previous studies have shown that different cohorts of students have diverse expectations and experience. The chapter will provide insights into the 21st century student experience and consider how different cohorts of students, such as international (onshore and offshore students), students from underrepresented backgrounds and those who are studying in various modes such as face-to-face and online, are unlikely to have a homogenous experience.
    Original languageEnglish
    Title of host publicationAssessing and Enhancing Student Experience in Higher Education
    EditorsMahsood Shah, John T.E. Richardson, Anja Pabel, Beverley Oliver
    Place of PublicationCham, Switzerland
    ChapterChapter 2
    Number of pages24
    ISBN (Electronic)9783030808891
    ISBN (Print)9783030808884
    Publication statusPublished (VoR) - 9 Nov 2021


    • Feedback
    • First year experience
    • Higher education
    • Predictors
    • Satisfaction surveys
    • Student experience


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