Getting closer to young people: An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Veronica Coatham; Suzanne Lazarus; Peter Dalton

doi:10.1108/14608791111187401

Getting closer to young people: An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Veronica Coatham^*, Suzanne Lazarus, Peter Dalton

^*Corresponding author for this work

Birmingham City University

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	51-60
Number of pages	10
Journal	Housing, Care and Support
Volume	14
Issue number	2
DOIs	https://doi.org/10.1108/14608791111187401
Publication status	Published (VoR) - 1 Jan 2011

Keywords

Cultural change
Customer insight
Housing
Organizational cultural
Service improvements
Young people

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10.1108/14608791111187401

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title = "Getting closer to young people: An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture",

keywords = "Cultural change, Customer insight, Housing, Organizational cultural, Service improvements, Young people",

author = "Veronica Coatham and Suzanne Lazarus and Peter Dalton",

year = "2011",

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Getting closer to young people: An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture. / Coatham, Veronica; Lazarus, Suzanne; Dalton, Peter.
In: Housing, Care and Support, Vol. 14, No. 2, 01.01.2011, p. 51-60.

Research output: Contribution to journal › Article › peer-review

TY - JOUR

T1 - Getting closer to young people

T2 - An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

AU - Coatham, Veronica

AU - Lazarus, Suzanne

AU - Dalton, Peter

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KW - Housing

KW - Organizational cultural

KW - Service improvements

KW - Young people

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DO - 10.1108/14608791111187401

M3 - Article

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SP - 51

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Getting closer to young people: An example of how a housing organisation has attempted to gain better insight into their behaviours and attitudes in order to improve user satisfaction and change organisational culture

Keywords

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