How social shopping retains customers? Capturing the essence of website quality and relationship quality

Chia Lin Hsu*, Mu Chen Chen, Vikas Kumar

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

44 Citations (SciVal)
Original languageEnglish
Pages (from-to)161-184
Number of pages24
JournalTotal Quality Management and Business Excellence
Volume29
Issue number1-2
DOIs
Publication statusPublished (VoR) - 13 Apr 2018

Keywords

  • Relationship quality
  • Social media
  • Social shopping
  • Uprchase intention
  • Website quality

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