Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework

Jianxi Cheng; David Proverbs; Chike Oduoza; Keith Potts

Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework

Jianxi Cheng^*, David Proverbs, Chike Oduoza, Keith Potts

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Original language	English
Title of host publication	Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference
Pages	1023-1032
Number of pages	10
Publication status	Published (VoR) - 2008
Event	24th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2008 - Cardiff, United Kingdom Duration: 1 Sept 2008 → 3 Sept 2008

Publication series

Name	Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference
Volume	2

Conference

Conference	24th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2008
Country/Territory	United Kingdom
City	Cardiff
Period	1/09/08 → 3/09/08

Keywords

Client satisfaction
Literature review
Performance
Service quality
Strategic decisions

Cite this

Cheng, J., Proverbs, D., Oduoza, C., & Potts, K. (2008). Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. In Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference (pp. 1023-1032). (Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference; Vol. 2).

Cheng, Jianxi ; Proverbs, David ; Oduoza, Chike et al. / Investigating the interrelationship of strategic decisions and client satisfaction : A conceptual framework. Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference. 2008. pp. 1023-1032 (Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference).

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title = "Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework",

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author = "Jianxi Cheng and David Proverbs and Chike Oduoza and Keith Potts",

year = "2008",

language = "English",

isbn = "095523901X",

series = "Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference",

pages = "1023--1032",

booktitle = "Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference",

note = "24th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2008 ; Conference date: 01-09-2008 Through 03-09-2008",

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Cheng, J, Proverbs, D, Oduoza, C & Potts, K 2008, Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. in Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference. Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference, vol. 2, pp. 1023-1032, 24th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2008, Cardiff, United Kingdom, 1/09/08.

Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. / Cheng, Jianxi; Proverbs, David; Oduoza, Chike et al.
Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference. 2008. p. 1023-1032 (Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference; Vol. 2).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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T1 - Investigating the interrelationship of strategic decisions and client satisfaction

T2 - 24th Annual Conference of the Association of Researchers in Construction Management, ARCOM 2008

AU - Cheng, Jianxi

AU - Proverbs, David

AU - Oduoza, Chike

AU - Potts, Keith

PY - 2008

Y1 - 2008

KW - Client satisfaction

KW - Literature review

KW - Performance

KW - Service quality

KW - Strategic decisions

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SN - 9780955239014

T3 - Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference

SP - 1023

EP - 1032

BT - Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference

Y2 - 1 September 2008 through 3 September 2008

ER -

Cheng J, Proverbs D, Oduoza C, Potts K. Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework. In Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference. 2008. p. 1023-1032. (Association of Researchers in Construction Management, ARCOM 2008 - Proceedings of the 24th Annual Conference).

Investigating the interrelationship of strategic decisions and client satisfaction: A conceptual framework

Publication series

Conference

Keywords

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