@article{0a61cf364540428e94f02f65454f592a,
title = "Lean Six Sigma in a service context: A multi-factor application approach in the telecommunications industry",
keywords = "Critical success factors, Lean Six Sigma, Lean production, Managers, Quality assurance, Services, Six Sigma, Telecommunications industry",
author = "Psychogios, {Alexandros G.} and Jane Atanasovski and Tsironis, {Loukas K.}",
year = "2012",
month = jan,
doi = "10.1108/02656711211190909",
language = "English",
volume = "29",
pages = "122--139",
journal = "International Journal of Quality and Reliability Management",
issn = "0265-671X",
publisher = "Emerald Insight",
number = "1",
}