Lean Six Sigma in a service context: A multi-factor application approach in the telecommunications industry

Alexandros G. Psychogios, Jane Atanasovski, Loukas K. Tsironis

    Research output: Contribution to journalArticlepeer-review

    110 Citations (SciVal)
    Original languageEnglish
    Pages (from-to)122-139
    Number of pages18
    JournalInternational Journal of Quality and Reliability Management
    Volume29
    Issue number1
    DOIs
    Publication statusPublished (VoR) - Jan 2012

    Keywords

    • Critical success factors
    • Lean Six Sigma
    • Lean production
    • Managers
    • Quality assurance
    • Services
    • Six Sigma
    • Telecommunications industry

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