Narrative evaluation in patient feedback: A study of online comments about UK healthcare Services

Gavin Brookes; Tony McEnery; Mark McGlashan; Gillian Smith; Mark Wilkinson

doi:10.1075/ni.20098.bro

Narrative evaluation in patient feedback: A study of online comments about UK healthcare Services

Gavin Brookes^*
, Tony McEnery
, Mark McGlashan
, Gillian Smith
, Mark Wilkinson

^*Corresponding author for this work

Lancaster University
Xi'an Jiaotong University

Research output: Contribution to journal › Article › peer-review

10 Citations (SciVal)

Original language	English
Pages (from-to)	9-35
Number of pages	27
Journal	Narrative Inquiry
Volume	32
Issue number	1
DOIs	https://doi.org/10.1075/ni.20098.bro https://doi.org/10.1075/ni.20098.bro
Publication status	Published (VoR) - 23 Aug 2021

Funding

This research was funded by the Economic and Social Research Council (Centre for Corpus Approaches to Social Science), grant number ES/R008906/1.

Keywords

patient feedback ; annotation ; Health Communication ; narrative ; NHS

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title = "Narrative evaluation in patient feedback: A study of online comments about UK healthcare Services",

keywords = "patient feedback ; annotation ; Health Communication ; narrative ; NHS",

author = "Gavin Brookes and Tony McEnery and Mark McGlashan and Gillian Smith and Mark Wilkinson",

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year = "2021",

month = aug,

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doi = "10.1075/ni.20098.bro",

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T2 - A study of online comments about UK healthcare Services

AU - Brookes, Gavin

AU - McEnery, Tony

AU - McGlashan, Mark

AU - Smith, Gillian

AU - Wilkinson, Mark

N1 - Funding Information: This research was funded by the Economic and Social Research Council (Centre for Corpus Approaches to Social Science), grant number ES/R008906/1. Publisher Copyright: © 2022 John Benjamins Publishing Company. All rights reserved.

PY - 2021/8/23

Y1 - 2021/8/23

KW - patient feedback ; annotation ; Health Communication ; narrative ; NHS

UR - https://www.scopus.com/pages/publications/85124496281

UR - https://www.scopus.com/pages/publications/85124496281#tab=citedBy

UR - https://www.open-access.bcu.ac.uk/12134/

U2 - 10.1075/ni.20098.bro

DO - 10.1075/ni.20098.bro

M3 - Article

SN - 1569-9935

VL - 32

SP - 9

EP - 35

JO - Narrative Inquiry

JF - Narrative Inquiry

IS - 1

ER -

Narrative evaluation in patient feedback: A study of online comments about UK healthcare Services

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Keywords

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