Patterns of gaining and sharing of knowledge about customers: A study of an Express Parcel Delivery Company

Nisar Aziz, John Sparrow*

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    20 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)29-47
    Number of pages19
    JournalKnowledge Management Research and Practice
    Volume9
    Issue number1
    DOIs
    Publication statusPublished (VoR) - Mar 2011

    Keywords

    • case study
    • customer knowledge
    • express parcel delivery company
    • knowledge sharing

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