@article{451b6c72fbef4969be2f162aa5857e0c,
title = "Patterns of gaining and sharing of knowledge about customers: A study of an Express Parcel Delivery Company",
keywords = "case study, customer knowledge, express parcel delivery company, knowledge sharing",
author = "Nisar Aziz and John Sparrow",
year = "2011",
month = mar,
doi = "10.1057/kmrp.2011.3",
language = "English",
volume = "9",
pages = "29--47",
journal = "Knowledge Management Research and Practice",
issn = "1477-8238",
publisher = "Taylor and Francis Group",
number = "1",
}