| Original language | English |
|---|---|
| Pages (from-to) | 135-148 |
| Number of pages | 14 |
| Journal | Service Industries Journal |
| Volume | 22 |
| Issue number | 3 |
| DOIs | |
| Publication status | Published (VoR) - 2002 |
Funding
This article is based on research funded by the Economic and Social Research Council (Award No. R000 23 6081). The support of the Council is gratefully acknowledged. Particular appreciation is also due to all those who facilitated the research through their provision of valuable advice and information.