@article{93de613926854b84ba487c1873039208,
title = "Road towards Lean Six Sigma in service industry: a multi-factor integrated framework",
keywords = "Business excellence, Critical success factors, Lean Six Sigma, Multiple case-studies, Operations management, Service industry",
author = "Tsironis, {Loukas K.} and Psychogios, {Alexandros G.}",
note = "Publisher Copyright: {\textcopyright} 2016, {\textcopyright} Emerald Group Publishing Limited.",
year = "2016",
month = jul,
day = "4",
doi = "10.1108/BPMJ-08-2015-0118",
language = "English",
volume = "22",
pages = "812--834",
journal = "Business Process Management Journal",
issn = "1463-7154",
publisher = "Emerald",
number = "4",
}