Road towards Lean Six Sigma in service industry: a multi-factor integrated framework

Loukas K. Tsironis*, Alexandros G. Psychogios

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    56 Citations (SciVal)
    Original languageEnglish
    Pages (from-to)812-834
    Number of pages23
    JournalBusiness Process Management Journal
    Volume22
    Issue number4
    DOIs
    Publication statusPublished (VoR) - 4 Jul 2016

    Keywords

    • Business excellence
    • Critical success factors
    • Lean Six Sigma
    • Multiple case-studies
    • Operations management
    • Service industry

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