Service quality dealer identification: the optimization of K-Means clustering

Yolanda Enza Wella, Okfalisa Okfalisa*, Fitri Insani, Faisal Saeed, Ab Razak Che Hussin

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    4 Citations (SciVal)
    Original languageEnglish
    Pages (from-to)433-442
    Number of pages10
    JournalSinergi (Indonesia)
    Volume27
    Issue number3
    DOIs
    Publication statusPublished (VoR) - 2 Oct 2023

    Funding

    This research was supported by Universitas Islam Negeri Sultan Syarif Kasim Riau, Pekanbaru, Indonesia and Honda Motorbike Dealer at Pekanbaru, Indonesia, for data collection. We also thank our colleagues Lestari Handayani and Yusra from Universitas Islam Negeri Sultan Syarif Kasim Riau, who provided insights and expertise that greatly assisted and enriched this research.

    FundersFunder number
    Honda Motorbike Dealer at Pekanbaru
    Universitas Islam Negeri Sultan Syarif
    Universitas Islam Negeri Sultan Syarif Kasim Riau

      Keywords

      • Algorithm Optimization
      • Calinski-Harabasz
      • Davies-Bouldin Index (DBI)
      • Elbow Method
      • K-Mean Clustering
      • Service Quality Identification
      • Silhouette Score

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