@article{e75f174c26d14956a056257cb7b1cc10,
title = "Student satisfaction surveys: The value in taking an historical perspective",
keywords = "Benchmarking, Feedback, Satisfaction, Student experience, Surveys",
author = "David Kane and James Williams and Gillian Cappuccini-Ansfield",
year = "2008",
month = jul,
doi = "10.1080/13538320802278347",
language = "English",
volume = "14",
pages = "135--155",
journal = "Quality in Higher Education",
issn = "1353-8322",
publisher = "Taylor and Francis Group",
number = "2",
}