@article{8d4743d6906240f6925f13fef92c723b,
title = "Testing and Validating Customer Relationship Management Implementation Constructs in Egyptian Tourism Organizations",
keywords = "CRM, Customer Relationship Management, Egypt, SEM, critical success factors, developing economies, empirical study, questionnaire, services marketing",
author = "Riyad Eid and Hatem El-Gohary",
year = "2014",
month = apr,
doi = "10.1080/10548408.2014.883348",
language = "English",
volume = "31",
pages = "344--365",
journal = "Journal of Travel and Tourism Marketing",
issn = "1054-8408",
publisher = "Taylor and Francis Group",
number = "3",
}