The role of customer management capabilities in public–private partnerships

Ana Isabel Canhoto; Maureen Meadows; Kirstie Ball; Elizabeth Daniel; Sally Dibb; Keith Spiller

doi:10.1080/0965254X.2016.1148769

The role of customer management capabilities in public–private partnerships

Ana Isabel Canhoto^*
, Maureen Meadows
, Kirstie Ball
, Elizabeth Daniel
, Sally Dibb
, Keith Spiller

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

8 Citations (SciVal)

Original language	English
Pages (from-to)	384-404
Number of pages	21
Journal	Journal of Strategic Marketing
Volume	25
Issue number	5-6
DOIs	https://doi.org/10.1080/0965254X.2016.1148769
Publication status	Published (VoR) - 19 Sept 2017

Keywords

anti money laundering
customer insight
customer relationship management
marketing capabilities
public–private partnerships

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10.1080/0965254X.2016.1148769

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@article{e3cf2052880f495fa91d26983ad81d48,

title = "The role of customer management capabilities in public–private partnerships",

keywords = "anti money laundering, customer insight, customer relationship management, marketing capabilities, public–private partnerships",

author = "Canhoto, \{Ana Isabel\} and Maureen Meadows and Kirstie Ball and Elizabeth Daniel and Sally Dibb and Keith Spiller",

note = "Publisher Copyright: {\textcopyright} 2016 Informa UK Limited, trading as Taylor \& Francis Group.",

year = "2017",

month = sep,

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doi = "10.1080/0965254X.2016.1148769",

language = "English",

volume = "25",

pages = "384--404",

journal = "Journal of Strategic Marketing",

issn = "0965-254X",

publisher = "Taylor and Francis Group",

number = "5-6",

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TY - JOUR

T1 - The role of customer management capabilities in public–private partnerships

AU - Canhoto, Ana Isabel

AU - Meadows, Maureen

AU - Ball, Kirstie

AU - Daniel, Elizabeth

AU - Dibb, Sally

AU - Spiller, Keith

PY - 2017/9/19

Y1 - 2017/9/19

KW - anti money laundering

KW - customer insight

KW - customer relationship management

KW - marketing capabilities

KW - public–private partnerships

UR - https://www.scopus.com/pages/publications/84964053658

UR - https://www.scopus.com/pages/publications/84964053658#tab=citedBy

U2 - 10.1080/0965254X.2016.1148769

DO - 10.1080/0965254X.2016.1148769

M3 - Article

AN - SCOPUS:84964053658

SN - 0965-254X

VL - 25

SP - 384

EP - 404

JO - Journal of Strategic Marketing

JF - Journal of Strategic Marketing

IS - 5-6

ER -

The role of customer management capabilities in public–private partnerships

Keywords

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