Abstract
Hospitality like many industries is looking to both automation and innovations such as artificial intelligence to resolve many of the issues it currently faces, from staffing to customer retention. But have the challenges of data ethics, from privacy to digital exclusion been adequately considered? This paper presents an initial review of the literature to identify which areas of data ethics have been incorporated into hospitality technology and whether this takes account of the need for welcome.
Original language | English |
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Publication status | Published (VoR) - 24 May 2023 |
Event | 31st Annual conference of Council for Hospitality Management Education. : at Game-changers in the hospitality industry and education. - . Hotel Management School, NHL Stenden University of Applied Sciences Leeuwarden, The Netherlands, Leeuwarden, Netherlands Duration: 24 May 2023 → 26 May 2023 |
Conference
Conference | 31st Annual conference of Council for Hospitality Management Education. |
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Country/Territory | Netherlands |
City | Leeuwarden |
Period | 24/05/23 → 26/05/23 |
Keywords
- Hospitality
- Data ethics
- data governance