@article{9be3aadd840e43d9bb76044c0b56b877,
title = "User Experience Quantification Model from Online User Reviews",
keywords = "customer satisfaction, Kano model, online reviews, opinion mining, product improvement, sentiment analysis, user experience",
author = "Jamil Hussain and Zahra Azhar and Ahmad, {Hafiz Farooq} and Muhammad Afzal and Mukhlis Raza and Sungyoung Lee",
note = "Funding Information: Funding: This research was supported by the MSIT (Ministry of Science and ICT), Korea, under the ITRC (Information Technology Research Center) support program (IITP-2017-0-01629) supervised by the IITP (Institute for Information & communications Technology Promotion) , by Institute for Information & communications Technology Promotion (IITP) grant funded by the Korea government (MSIT) (No. 2017-0-00655), by the MSIT (Ministry of Science and ICT), Korea, under the Grand Information Technology Research Center support program (IITP-2020-0-01489), (IITP-2021-0-00979) supervised by the IITP (Institute for Information & communications Technology Planning & Evaluation)This work was supported by Institute of Information & communications Technology Planning & Evaluation (IITP) grant funded by the Korea government (MSIT) (2022-0-00078, Explainable Logical Reasoning for Medical Knowledge Generation). Funding Information: This research was supported by the MSIT (Ministry of Science and ICT), Korea, under the ITRC (Information Technology Research Center) support program (IITP-2017-0-01629) supervised by the IITP (Institute for Information & communications Technology Promotion), by Institute for Information & communications Technology Promotion (IITP) grant funded by the Korea government (MSIT) (No. 2017-0-00655), by the MSIT (Ministry of Science and ICT), Korea, under the Grand Information Technology Research Center support program (IITP-2020-0-01489), (IITP-2021-0-00979) supervised by the IITP (Institute for Information & communications Technology Planning & Evaluation). Publisher Copyright: {\textcopyright} 2022 by the authors. Licensee MDPI, Basel, Switzerland.",
year = "2022",
month = jul,
day = "1",
doi = "10.3390/app12136700",
language = "English",
volume = "12",
journal = "Applied Sciences (Switzerland)",
issn = "2076-3417",
publisher = "MDPI",
number = "13",
}