User Experience Quantification Model from Online User Reviews

Jamil Hussain, Zahra Azhar, Hafiz Farooq Ahmad, Muhammad Afzal, Mukhlis Raza, Sungyoung Lee*

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    6 Citations (SciVal)
    Original languageEnglish
    Article number6700
    JournalApplied Sciences (Switzerland)
    Volume12
    Issue number13
    DOIs
    Publication statusPublished (VoR) - 1 Jul 2022

    Keywords

    • customer satisfaction
    • Kano model
    • online reviews
    • opinion mining
    • product improvement
    • sentiment analysis
    • user experience

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