@article{5a07434e4dee41278a4d74607c30feb4,
title = "Using TRIZ systematic innovation methods for redesign services in small and medium enterprises",
keywords = "Service Redesign, Small and Medium-Sized enterprise, SMEs, Systematic Innovation",
author = "Nadhmi Gazem and Rahman, {Azizah Abdul} and Faisal Saeed",
note = "Publisher Copyright: {\textcopyright} 2017.",
year = "2017",
month = jul,
day = "1",
doi = "10.4018/IJISSS.2017070105",
language = "English",
volume = "9",
pages = "78--92",
journal = "International Journal of Information Systems in the Service Sector",
issn = "1935-5688",
publisher = "IGI Global",
number = "3",
}