Working with emotions: cultural employee perspectives to service management expectations

Akanji Babatunde; Chima Mordi; Hakeem Adeniyi Ajonbadi; Emeka Smart Oruh

doi:10.1108/ER-11-2020-0489

Working with emotions: cultural employee perspectives to service management expectations

Akanji Babatunde^*, Chima Mordi, Hakeem Adeniyi Ajonbadi, Emeka Smart Oruh

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

6 Citations (SciVal)

Original language	English
Pages (from-to)	1310-1326
Number of pages	17
Journal	Employee Relations
Volume	43
Issue number	6
DOIs	https://doi.org/10.1108/ER-11-2020-0489
Publication status	Published (VoR) - Oct 2021

Keywords

Emotion and culture
Nigeria and call centres
Service employees

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10.1108/ER-11-2020-0489

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title = "Working with emotions: cultural employee perspectives to service management expectations",

keywords = "Emotion and culture, Nigeria and call centres, Service employees",

author = "Akanji Babatunde and Chima Mordi and Ajonbadi, {Hakeem Adeniyi} and Oruh, {Emeka Smart}",

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doi = "10.1108/ER-11-2020-0489",

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AU - Babatunde, Akanji

AU - Mordi, Chima

AU - Ajonbadi, Hakeem Adeniyi

AU - Oruh, Emeka Smart

PY - 2021/10

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KW - Emotion and culture

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KW - Service employees

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JO - Employee Relations

JF - Employee Relations

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Working with emotions: cultural employee perspectives to service management expectations

Keywords

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