Working with emotions: cultural employee perspectives to service management expectations

Akanji Babatunde*, Chima Mordi, Hakeem Adeniyi Ajonbadi, Emeka Smart Oruh

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    5 Citations (SciVal)
    Original languageEnglish
    Pages (from-to)1310-1326
    Number of pages17
    JournalEmployee Relations
    Volume43
    Issue number6
    DOIs
    Publication statusPublished (VoR) - Oct 2021

    Keywords

    • Emotion and culture
    • Nigeria and call centres
    • Service employees

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