Working with emotions: cultural employee perspectives to service management expectations

Akanji Babatunde; Chima Mordi; Hakeem Adeniyi Ajonbadi; Emeka Smart Oruh

doi:10.1108/ER-11-2020-0489

Working with emotions: cultural employee perspectives to service management expectations

Akanji Babatunde^*
, Chima Mordi
, Hakeem Adeniyi Ajonbadi
, Emeka Smart Oruh

^*Corresponding author for this work

Research output: Contribution to journal › Article › peer-review

6 Citations (SciVal)

Original language	English
Pages (from-to)	1310-1326
Number of pages	17
Journal	Employee Relations
Volume	43
Issue number	6
DOIs	https://doi.org/10.1108/ER-11-2020-0489
Publication status	Published (VoR) - Oct 2021

Keywords

Emotion and culture
Nigeria and call centres
Service employees

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Cite this

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title = "Working with emotions: cultural employee perspectives to service management expectations",

keywords = "Emotion and culture, Nigeria and call centres, Service employees",

author = "Akanji Babatunde and Chima Mordi and Ajonbadi, \{Hakeem Adeniyi\} and Oruh, \{Emeka Smart\}",

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year = "2021",

month = oct,

doi = "10.1108/ER-11-2020-0489",

language = "English",

volume = "43",

pages = "1310--1326",

journal = "Employee Relations",

issn = "0142-5455",

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T1 - Working with emotions

T2 - cultural employee perspectives to service management expectations

AU - Babatunde, Akanji

AU - Mordi, Chima

AU - Ajonbadi, Hakeem Adeniyi

AU - Oruh, Emeka Smart

PY - 2021/10

Y1 - 2021/10

KW - Emotion and culture

KW - Nigeria and call centres

KW - Service employees

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UR - https://www.open-access.bcu.ac.uk/11892/

U2 - 10.1108/ER-11-2020-0489

DO - 10.1108/ER-11-2020-0489

M3 - Article

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SN - 0142-5455

VL - 43

SP - 1310

EP - 1326

JO - Employee Relations

JF - Employee Relations

IS - 6

ER -

Working with emotions: cultural employee perspectives to service management expectations

Keywords

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