WOW, the make-up AR app is impressive: a comparative study between China and South Korea

Asad Butt, Hassan Ahmad*, Asif Muzaffar, Fayaz Ali, Nouman Shafique

*Corresponding author for this work

    Research output: Contribution to journalArticlepeer-review

    30 Citations (SciVal)

    Abstract

    Purpose
    Consumers today actively participate in online purchasing experiences. As a result, it is critical to comprehend the behavioral aspects of novel technology usage, such as augmented reality (AR). AR apps enable beauty companies to create and design more immersive experience services. This study aims to highlight consumers’ perspectives on their continued desire to use AR app services.

    Design/methodology/approach
    A comparative study between China and South Korea was conducted with sample sizes of 458 and 315, respectively. Smart PLS was used for analysis.

    Findings
    The findings suggest that AR apps influence innovative consumers in China and South Korea to be satisfied with and continue to use such services. Previous research on technology acceptance model, information system success, AR and artificial intelligence (AI)-context-specific variables supported the findings.

    Practical implications
    This study contributes to the development of AR apps for beauty brands, as such technology revolutionizes how beauty brands work and grow. As a result, AR apps can pave the way for brands to provide an immersive experience to their customers.

    Originality/value
    The current study contributes to AR and AI drivers in the context of beauty brands by using novel technologies such as AR. AR integration with AI-context-specific variables indicates that consumers in China and South Korea are innovative and accept such technologies when purchasing beauty products online.
    Original languageEnglish
    Pages (from-to)73-88
    Number of pages16
    JournalJournal of Services Marketing
    Volume36
    Issue number1
    DOIs
    Publication statusPublished (VoR) - 21 Nov 2021

    Keywords

    • AR content quality, AR environment embedding, AR satisfaction, AR interactivity, AR enjoyment, AR customization, ISS, TAM

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